Shipping policy
Every piece takes a journey. Just like you.
No Aura piece sits waiting on a shelf. It only comes to life when you choose it: printed for you, packed for you and sent to you. That takes time. We believe meaningful things are never rushed.
01 — THE CREATION (2 to 5 business days)
Once you place your order, your piece is produced by our production partner: printing, quality control and packaging.
Everything real begins slowly.
02 — THE JOURNEY (5 to 20 business days)
Once it's ready, your piece leaves our European production centre and travels with a carrier to your door. When it ships, you'll receive an email with your tracking number.
The road is part of the destination.
03 — THE ARRIVAL
You open the box and put it on. From here on, the story is yours.
You're not just wearing a piece. You're wearing a decision.
"A journey of a thousand miles begins with a single step." — Lao Tzu
WHAT YOU NEED TO KNOW
How much does shipping cost?
Shipping costs are calculated at checkout, before you pay, and depend on the destination and the number of items. You'll always see the final amount before completing your purchase.
Where do we ship?
We ship to mainland Portugal, the Azores, Madeira and the entire European Union. Orders to countries outside the EU may be subject to customs duties and taxes on arrival. These charges are set by the destination country and are the responsibility of the recipient.
How do I track my order?
When your piece ships, you'll receive an email with your tracking number. You can also track your order at Where is my order
I entered the wrong address. What now?
Contact us as soon as possible through our contact page (www.auraclothe.com/pages/contact). We can only change the address before production begins. If an order is shipped to an incorrect address you provided, any reshipping costs will be your responsibility.
My order arrived damaged or never arrived?
If your piece arrives defective or damaged, send us a photo within 30 days of receiving it and we'll send you a new one free of charge. If your tracking shows that your order has been stuck for a long time, get in touch and we'll take care of the rest,more details in our Return & Exchange Policy.
Are delivery times guaranteed?
The delivery times we provide are estimates. During peak seasons such as Black Friday or Christmas, or due to carrier delays, your order may take a little longer. If you need your piece for a special date, order ahead.
While you wait, remember: the best things come to those who never give up.
Aura Clothe — Faith. Style. Purpose.